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Synergy Learning

Senior Systems Engineer

Operations – Holywood, Down
Department Operations
Employment Type Full-Time
Minimum Experience Experienced
Compensation £30-45k per annum

Senior Systems Engineer

OVERVIEW

We are looking for a first-class Senior Systems Engineer with the motivation and drive to help us excel in this area of our business.  The successful candidate will be expert in infrastructure technologies and will have the problem-solving skills necessary to ensure we provide robust, secure and resilient services for our customers.

If you find this prospect exciting, you want to work in a positive, team focused culture; you have the talent required and identify with our vision and values, then we want to hear from you. 

ABOUT SYNERGY LEARNING

Established in 2005, Synergy Learning is a leading learning technologies company, located in Holywood, Co. Down. We're a global leader in the design and development of custom eLearning solutions, having helped clients in over 40 countries through more than 1000 projects. We are a certified Moodle and Mahara Partner and have been named global Lead Seller for Totara. 

Our customers are at the central focus of everything we do, and we work in partnership with clients as diverse as Ryanair and The Kennel Club to help them improve their performance through learning and development using results-driven technologies.

We thrive on teamwork and are a community of experts who are proud of our friendly and professional approach to getting the job done. Everything we do is underpinned by this culture. Our vision, as we enter this next exciting phase of growth, is to be the world leader in results-driven learning technologies that EXCITE, ENGAGE & EMPOWER. Our MISSION is to create incredible learning experiences using technologies that deliver tangible compelling results to our customers. And our values? We WOW! We are Passionate & Committed; We are Innovative; We are 1Team; We have Fun!

WHAT WE OFFER

Further to a benchmarked competitive salary, and performance related bonus, we offer all employees 35 paid days off a year, contributory pension, access to training & development, a wellbeing programme, free parking, childcare vouchers, and after a qualifying period, performance bonus, Perkbox, cycle to work scheme and other discretionary benefits. However, a recent staff survey rated the quality of the team and working relationships as being among the most valued benefits of working at Synergy Learning. 

Job purpose

To manage, monitor & maintain the Synergy Learning hosting infrastructure. This is a combination of co-lo, managed service & public cloud.  We also install on-premise to meet customer requirements. You will play a key role in defining the roadmap for future web-hosting services to ensure Synergy Learning remains at the forefront with their service.

Key Responsibilities

  • Ensure the Synergy Learning hosting infrastructure is robust, performant, secure & technically excellent.

  • Consult with Synergy Learning customers to specify & configure the hosting service to best meet their needs. This is both within the Synergy Learning infrastructure and on-premise.

  • Ad-Hoc IT Advice for Synergy Learning employees & ensure LAN / WAN is fit for purpose

  • Providing excellent technical advice both directly to customers and to colleagues on the Support Team

  • Mentor & help to train the Support Team on server environments to aid their support of customers

 

Essential criteria - skills and qualities

  • Must have a minimum of five years recent & relevant experience

  • Linux Apache MySQL PHP (LAMP) - Ubuntu / Debian preferred

  • Knowledgeable on Amazon Web Services

  • Monitoring - Eg. Nagios / Cacti . Equivalent technologies acceptable.

  • Scripting & Automation (Bash, Ansible / Puppet / Chef / Salt)

  • Database Management & Tuning (MySQL (primary) / MariaDB / Other)

  • Ability to write excellent and clear technical documentation

  • Experience in researching & specifying a hosting solution depending on customer requirements both pre & post sale.

  • Strong experience in Hosting Infrastructure (Firewalls, Hypervisors [VMWare vSphere / XenServer], SAN, Network, Load Balancing)

  • Must be a natural problem solver & adapt to situations as they develop

  • Participation in 24x7x365 on-call rota

  • Able to work under pressure & deliver on-time, on-budget & quality.

  • Excellent communication skills both written & verbal with the ability to communicate with technical and non-technical people seamlessly.

  • The successful candidate must be enthused by technology & care deeply about quality of service

  • Knowledge of Mail Transfer Agents (Eg. Postfix)

  • Knowledge of VPN’s

  • Able to organise & analyse performance & penetration tests

Relationships & Reporting

  • The Senior Systems Engineer will work collaboratively across the Company, actively participating in the Customer Success Circle alongside other Customer ‘facing’ roles.

  • Reporting to Head of Operations

 

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  • Location
    Holywood, Down
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    £30-45k per annum
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